IceDream Marketing handles a large number of customer queries daily, ranging from product inquiries to distribution details. With Deskhero's ticket management feature, they are able to efficiently categorize and prioritize these tickets, ensuring timely responses.
The AI capabilities of Deskhero have been particularly beneficial for IceDream. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, Deskhero provides suggested replies, significantly reducing the time spent on crafting responses.
Deskhero's comprehensive search bar, powered by AI, has also been a game-changer for IceDream. It allows the support team to quickly find relevant content from their extensive database of policies, manuals, presentations, and scraped website data.
Furthermore, the custom fields and structured data lists provided by Deskhero enable IceDream to organize their customer data more effectively. This has led to more personalized customer interactions and improved customer retention rates.
Overall, Deskhero's advanced AI capabilities have transformed IceDream's customer support operations, making them more efficient and customer-centric.
How does Deskhero's AI suggest replies?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the comprehensive search bar work?
The search bar uses AI to quickly scan through all the available data, including tickets, knowledge base articles, and uploaded files, to find the most relevant content based on the search query.
Can Deskhero help in personalizing customer interactions?
Yes, Deskhero's custom fields and structured data lists allow you to organize your customer data effectively, enabling more personalized customer interactions.
* This article provides an example of how a fictive company in the Advertising and marketing for the manufacture, distribution, sale, and import/export of ice cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
