AdCraft receives numerous customer queries daily, ranging from ad placements to billing issues. The company uses Deskhero's ticket management feature to efficiently handle these requests. With the AI capabilities, AdCraft can automatically suggest replies based on previous tickets, knowledge base articles, and uploaded files. This significantly reduces the time spent on each ticket and improves response times.
The company also uses Deskhero's custom fields to categorize tickets based on the type of query. This makes it easier for the support team to prioritize and handle tickets. The AI capabilities further enhance this by predicting the category of incoming tickets based on historical data.
AdCraft uses Deskhero's knowledge base feature to provide self-help options to customers. The AI capabilities help generate articles from word, powerpoint, and pdf files, reducing the manual work required to maintain the knowledge base. The AI also enhances the search results, making it easier for customers to find relevant information.
With Deskhero's website scraping feature, AdCraft can keep track of any changes in the advertising industry and update their knowledge base accordingly. The AI capabilities help in identifying relevant information from the scraped data.
Finally, AdCraft uses Deskhero's REST API to integrate with their existing systems. This allows them to leverage the AI capabilities across their entire operation, improving efficiency and customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and uploaded files. This helps in quickly resolving customer queries and improves response times.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from word, powerpoint, and pdf files. It also enhances the search results, making it easier for customers to find relevant information.
Can Deskhero's AI capabilities be integrated with existing systems?
Yes, Deskhero's REST API allows you to integrate its AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Advertising Placement Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
