PromoPulse deals with a high volume of customer queries daily. To manage these effectively, the company uses Deskhero's ticket management feature. The AI capabilities of Deskhero allow PromoPulse to automatically suggest replies based on previous tickets, knowledge base articles, and uploaded files. This not only speeds up response times but also ensures consistency in responses.
The company uses Deskhero's custom fields to categorize tickets based on the nature of the query. This aids in prioritizing and handling tickets more efficiently. The AI capabilities further enhance this by predicting the category of incoming tickets based on past data.
PromoPulse uses Deskhero's knowledge base feature to provide customers with self-help options. The AI capabilities assist in generating articles from word, powerpoint, and pdf files, thereby reducing the manual effort required to maintain the knowledge base. The AI also enhances the search results, making it easier for customers to find the information they need.
PromoPulse uses Deskhero's website scraping feature to stay updated with the latest trends in the advertising industry. The AI capabilities assist in identifying relevant information from the scraped data, which is then used to update the knowledge base.
Finally, PromoPulse uses Deskhero's REST API to integrate the platform with their existing systems. This enables them to use the AI capabilities across their entire operation, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI capabilities help in managing customer queries?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and uploaded files. This helps in quickly resolving customer queries and ensures consistency in responses.
How does Deskhero's AI capabilities help in maintaining the knowledge base?
Deskhero's AI capabilities can generate knowledge base articles from word, powerpoint, and pdf files. It also enhances the search results, making it easier for customers to find the information they need.
Can Deskhero's AI capabilities be used with existing systems?
Yes, Deskhero's REST API allows you to integrate its AI capabilities with your existing systems.
* This article provides an example of how a fictive company in the Advertising Placement Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
