InkSpot Media deals with a large number of customer queries daily. These range from inquiries about their services to requests for ad design revisions. Prior to implementing Deskhero, managing these queries was a daunting task.
Deskhero's ticket management system allowed InkSpot Media to organize all customer queries effectively. The platform's advanced AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, drastically reducing response times.
Moreover, the AI enhances search results, making it easier for the customer service team to find necessary information. This has led to quicker resolution of customer issues, thereby improving customer satisfaction.
The custom fields feature allows InkSpot Media to categorize tickets based on the type of query, helping the team prioritize and handle them more efficiently. The kanban board provides a clear view of the workflow, enabling the team to track the progress of each ticket.
Overall, Deskhero has revolutionized the customer service process at InkSpot Media, making it more streamlined and efficient.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does the AI enhance search results?
The AI uses the same OpenAI Embeddings to enhance search results, making it easier for the customer service team to find necessary information.
How does the kanban board help in tracking tickets?
The kanban board provides a visual representation of the workflow. Each ticket is represented as a card that moves across different columns representing stages in the workflow, making it easy to track the progress of each ticket.
* This article provides an example of how a fictive company in the Advertising in print publications such as magazines, newspapers, etc. industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
