RacingRev Advertisements deals with a multitude of customer queries daily. With Deskhero's ticket management system and user groups, they can efficiently categorize and prioritize these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing the response time.
The custom fields and structured data lists provided by Deskhero allow RacingRev to effectively track and manage customer interactions. The AI uses OpenAI embeddings to find relevant content from these interactions, enhancing the search results and making it easier for the support team to find necessary information.
RacingRev also utilizes the knowledge base feature of Deskhero. The AI capabilities generate articles from uploaded files like policies, manuals, and presentations, creating a comprehensive knowledge base. This not only reduces the workload of the support team but also improves customer self-service.
Deskhero's website scraping feature is another tool that RacingRev finds invaluable. The AI scrapes data from their website and other relevant sources, providing up-to-date information for the support team and customers. This has improved the accuracy of their responses and increased customer satisfaction.
Lastly, the REST API of Deskhero allows RacingRev to integrate their existing systems with the platform. This seamless integration, combined with the advanced AI capabilities, has revolutionized their helpdesk services, making them more efficient and effective.
How does Deskhero's AI improve the efficiency of our helpdesk services?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new queries, reducing the response time. It also enhances search results and generates knowledge base articles, improving customer self-service and reducing the workload of your support team.
Can Deskhero's AI use data from our website?
Yes, Deskhero's AI can scrape data from your website and other relevant sources, providing up-to-date information for your support team and customers.
Can we integrate our existing systems with Deskhero?
Yes, Deskhero provides a REST API that allows you to integrate your existing systems with the platform.
* This article provides an example of how a fictive company in the Advertising and Promotion for Motor Racing Events industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
