PRMaster deals with a vast clientele, each having unique requirements and queries. Managing these client interactions was becoming increasingly complex until they implemented Deskhero. The platform's ticket management feature allowed PRMaster to handle client queries efficiently and effectively.
Deskhero's AI capabilities have been instrumental in improving PRMaster's response time. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero generates suggested replies. This feature has significantly reduced the time taken to draft responses, thereby improving client satisfaction.
The knowledge base feature of Deskhero has transformed PRMaster's internal communication. By generating knowledge base articles from various sources like Word, PowerPoint, PDF files, and scraped website data, Deskhero has made information more accessible to the team. This feature has improved collaboration among the team and increased their productivity.
Deskhero's comprehensive search bar powered by AI has made it easier for PRMaster's team to find relevant content quickly. This feature has significantly reduced the time spent on searching for information, thereby increasing the efficiency of the team.
Lastly, the custom fields and user groups features of Deskhero have allowed PRMaster to personalize their client interaction process. They can now create custom fields based on the specific needs of their clients and form user groups for better collaboration among the team.
How does Deskhero's AI capabilities improve client interaction?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to draft responses, thereby improving the overall client interaction process.
How does Deskhero enhance internal communication?
Deskhero can generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This enriches the internal knowledge base and makes it more accessible to the team, thereby enhancing internal communication.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It uses OpenAI Embeddings to find relevant content quickly, reducing the time spent on searching for information.
* This article provides an example of how a fictive company in the Advertising, Public Relations, and Related Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
