BannerBlitz deals with numerous customer support requests daily, ranging from technical issues to billing inquiries. Prior to Deskhero, managing these requests was labor-intensive and often resulted in delayed responses. Now, with Deskhero's ticket management and user groups features, BannerBlitz can efficiently categorize, assign, and track all support requests.
Deskhero's AI capabilities have proven to be a game-changer for BannerBlitz. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, the AI generates suggested replies, significantly reducing response times and enhancing the accuracy of responses.
BannerBlitz also utilizes Deskhero's knowledge base feature for self-service support. The AI capabilities of Deskhero generate articles from various sources, including Word documents, PowerPoint presentations, PDF files, and data scraped from BannerBlitz's website. This has led to a robust, always updated knowledge base that customers can refer to for quick solutions.
Deskhero's AI-powered comprehensive search bar has greatly improved the efficiency of BannerBlitz's support team. The AI uses OpenAI Embeddings to deliver the most relevant search results, making it easier for the team to find the necessary information swiftly.
Lastly, BannerBlitz uses Deskhero's REST API to seamlessly integrate the platform with other tools they use, streamlining their workflow and enhancing the overall effectiveness of their customer support.
How does Deskhero's AI enhance response times?
Deskhero's AI uses OpenAI Embeddings from various resources to generate suggested replies to support tickets. This significantly reduces the time taken to respond to customers, leading to improved customer satisfaction.
How does Deskhero's AI-powered search bar work?
Deskhero's search bar uses AI to deliver the most relevant search results. It uses OpenAI Embeddings from various resources to find and display the most pertinent information, making it easier for the support team to find what they need quickly.
How does Deskhero's AI help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word documents, PowerPoint presentations, PDF files, and even data scraped from your website. This ensures that your knowledge base is comprehensive and always updated.
* This article provides an example of how a fictive company in the Advertising Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
