AdSpark receives hundreds of support tickets daily from clients needing assistance with their advertising campaigns. Managing these tickets manually was time-consuming and often led to delayed responses. With Deskhero's ticket management and Kanban board features, AdSpark can now easily organize, prioritize, and track all support tickets.
The AI capabilities of Deskhero have been particularly beneficial for AdSpark. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the time taken to respond to tickets and has improved the quality of the responses.
AdSpark also uses Deskhero's knowledge base feature to provide self-service support to clients. The AI capabilities of Deskhero automatically generate articles from Word, PowerPoint, PDF files, and even scrape data from AdSpark's website. This has resulted in a comprehensive and up-to-date knowledge base that clients can use to find solutions to common issues.
Deskhero's comprehensive search bar, powered by AI, has made it easier for AdSpark's support team to find relevant information quickly. The search results are enhanced by the AI, which uses OpenAI Embeddings to find the most relevant content.
Finally, AdSpark uses Deskhero's REST API to integrate the platform with other tools used by the company. This has streamlined their workflow and improved the overall efficiency of their customer support.
How does Deskhero's AI improve the quality of customer support?
Deskhero's AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This content is then used to generate suggested replies, resulting in faster and more accurate responses to support tickets.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from your website. This ensures that your knowledge base is always comprehensive and up-to-date.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI. It uses OpenAI Embeddings to find the most relevant content, enhancing the search results and making it easier to find the information you need.
* This article provides an example of how a fictive company in the Advertising Sales industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
