ProcureTech Solutions uses Deskhero's AI capabilities to manage their client inquiries and tickets efficiently. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This drastically cuts down the time spent on each ticket, leading to increased productivity and client satisfaction.
The company also leverages Deskhero's AI to enhance its search results. The AI sifts through all the data on the platform, including structured data lists, custom fields, user groups, and tickets, to deliver the most relevant results. This has significantly improved the speed and precision of information retrieval, allowing the team to respond to client queries more effectively.
Deskhero's AI is also employed to generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is consistently updated with the most recent information. These articles can then be used to answer client queries or guide them through the procurement process.
Moreover, ProcureTech Solutions uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration enables them to utilize the AI capabilities of Deskhero without disrupting their current workflows.
Overall, Deskhero's advanced AI capabilities have allowed ProcureTech Solutions to optimize their operations, enhance customer service, and improve their consultancy services.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to suggest replies. This drastically cuts down the time spent on each ticket, leading to increased productivity.
How does Deskhero's AI enhance search results?
The AI sifts through all the data on the platform, including structured data lists, custom fields, user groups, and tickets, to deliver the most relevant results. This has significantly improved the speed and precision of information retrieval.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is consistently updated with the most recent information.
* This article provides an example of how a fictive company in the Advising on procurement strategies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
