OptiProcure Consulting uses Deskhero's AI capabilities to efficiently manage a high volume of client inquiries and tickets. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time spent on each ticket, leading to improved efficiency and client satisfaction.
The company also uses Deskhero's AI to enhance its search results. The AI scans through all the data available on the platform, including structured data lists, custom fields, user groups, and tickets, to provide the most relevant information. This has greatly improved the speed and accuracy of information retrieval, enabling the team to respond to client queries more effectively.
Deskhero's AI is also used to generate knowledge base articles from Word, PowerPoint, and PDF files. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information. The team can then use these articles to answer client queries or guide them through the procurement process.
Furthermore, OptiProcure Consulting uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the AI capabilities of Deskhero without disrupting their current workflows.
Overall, Deskhero's advanced AI capabilities have enabled OptiProcure Consulting to optimize their operations, improve customer support, and enhance their advisory services.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time spent on each ticket, leading to improved efficiency.
How does Deskhero's AI enhance search results?
The AI scans through all the data available on the platform, including structured data lists, custom fields, user groups, and tickets, to provide the most relevant information. This greatly improves the speed and accuracy of information retrieval.
Can Deskhero's AI generate knowledge base articles?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Advising on procurement strategies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
