Inclusive Innovations receives a high volume of technical queries from users of their assistive technologies. They needed a robust system to manage these queries and turned to Deskhero. With its ticket management system and kanban board, they were able to organize and prioritize queries effectively.
Using Deskhero's custom fields and structured data lists, Inclusive Innovations could categorize queries based on their nature, urgency, and the required technical expertise. This made it easier to assign the right team member to each ticket, improving response times and customer satisfaction.
The company also leveraged Deskhero's advanced AI capabilities to enhance their knowledge base. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like user manuals and troubleshooting guides, Deskhero was able to suggest relevant content and generate replies, reducing the time spent on each ticket.
Deskhero's AI also improved their search functionality. When team members or users searched for information, the AI used embeddings to find the most relevant content, making the search process quicker and more efficient.
Finally, Inclusive Innovations used Deskhero's REST API to integrate the platform with their existing systems, ensuring a seamless workflow.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find the most relevant content when a search is performed. This makes the search process quicker and more efficient.
Can Deskhero integrate with our existing systems?
Yes, Deskhero has a REST API that allows it to integrate with your existing systems, ensuring a seamless workflow.
How does Deskhero help improve response times?
Deskhero's ticket management system, custom fields, and structured data lists help you organize and prioritize requests. Its AI capabilities can also suggest relevant content and generate replies, reducing the time spent on each ticket.
* This article provides an example of how a fictive company in the Advocacy and awareness programs for disabled persons industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
