Empowerment Enclave uses Deskhero's kanban board feature to visualize their workflow, making it easier to track case progress and identify bottlenecks.
The organization also leverages Deskhero's advanced AI capabilities to streamline their operations. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content quickly, reducing the time spent on research.
Furthermore, the AI generates suggested replies using OpenAI's ChatGPT, speeding up communication and ensuring consistent messaging. This is particularly beneficial when dealing with sensitive issues that require careful handling.
Empowerment Enclave also uses Deskhero's custom fields feature to capture specific details about each case. This allows them to tailor their services to the unique needs of each individual they serve.
Finally, the organization uses Deskhero's REST API to integrate the platform with their existing systems, further enhancing their efficiency.
How does Deskhero's AI improve workflow efficiency?
Deskhero's AI uses OpenAI Embeddings to find relevant content quickly, reducing research time. It also generates suggested replies, speeding up communication and ensuring consistent messaging.
Can Deskhero capture specific details about each case?
Yes, Deskhero's custom fields feature allows you to capture specific details about each case, enabling you to tailor your services to the unique needs of each individual.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows for easy integration with your existing systems.
* This article provides an example of how a fictive company in the Advocacy and Representation for Vulnerable Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
