Advocacy Alliance handles hundreds of cases each month, making it challenging to keep track of all the details. With Deskhero's structured data lists and custom fields, they can easily categorize and manage cases, ensuring no detail is overlooked.
The organization also uses Deskhero's user groups feature to assign specific cases to different teams based on their expertise. This ensures that each case is handled by the most qualified individuals.
Deskhero's advanced AI capabilities come into play when dealing with complex cases. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This helps the team find relevant content quickly, saving them valuable time.
Furthermore, the AI generates suggested replies using OpenAI's ChatGPT, which are then reviewed and sent out by the team. This not only speeds up the response time but also ensures consistency in communication.
Finally, Deskhero's comprehensive search bar and REST API allow Advocacy Alliance to easily integrate the platform with their existing systems, further enhancing their efficiency.
How does Deskhero's AI help in managing complex cases?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content quickly. It also generates suggested replies, speeding up response times and ensuring consistency.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero's REST API allows for easy integration with your existing systems.
How does Deskhero ensure that each case is handled by the most qualified individuals?
Deskhero's user groups feature allows you to assign specific cases to different teams based on their expertise, ensuring the most qualified individuals handle each case.
* This article provides an example of how a fictive company in the Advocacy and Representation for Vulnerable Groups industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
