ChildAid Advocacy receives numerous requests for help every day. They use Deskhero's ticket management feature to organize these requests, making it easier for their team to track and manage cases.
Deskhero's advanced AI capabilities play a crucial role in improving ChildAid Advocacy's response time. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, allowing the team to respond to requests more quickly.
The AI also enhances the search results in the platform's comprehensive search bar. When a team member searches for information related to a specific case, the AI uses the embeddings to provide the most relevant results. This saves the team valuable time that they can use to focus on helping the children they serve.
ChildAid Advocacy also uses Deskhero's custom email domains feature to create a professional and consistent image. This helps them build trust with the children and families they serve.
Overall, Deskhero's advanced AI capabilities have enabled ChildAid Advocacy to improve their response time and deliver better services to the children who rely on them.
How does Deskhero's AI improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, allowing organizations to respond to requests more quickly.
How does Deskhero's AI enhance search results?
When a user performs a search, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results. This makes it easier for users to find the information they need.
What is the benefit of Deskhero's custom email domains feature?
Deskhero's custom email domains feature allows organizations to create a professional and consistent image, helping them build trust with the people they serve.
* This article provides an example of how a fictive company in the Advocacy services for children and young people with social problems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
