ChildVoice Advocacy receives hundreds of requests for help every day. They use Deskhero's ticket management feature to organize these requests into structured data lists, making it easier for their team to track and manage cases. The custom fields allow them to categorize tickets based on the nature of the problem, the child's age, and other relevant factors.
Deskhero's advanced AI capabilities significantly enhance the efficiency of ChildVoice Advocacy's operations. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, allowing the team to respond to requests more quickly and accurately.
The AI also enhances the search results in the platform's comprehensive search bar. When a team member searches for information related to a specific case, the AI uses the embeddings to provide the most relevant results. This saves the team valuable time that they can use to focus on helping the children they serve.
ChildVoice Advocacy also uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to automate certain tasks and further streamline their operations.
Overall, Deskhero's advanced AI capabilities have enabled ChildVoice Advocacy to improve their efficiency and responsiveness, allowing them to better serve the children and young people who rely on their services.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a user performs a search, Deskhero's AI uses OpenAI Embeddings to provide the most relevant results. This makes it easier for users to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero includes a REST API that allows it to be integrated with other systems. This can help automate tasks and streamline operations.
* This article provides an example of how a fictive company in the Advocacy services for children and young people with social problems industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
