Justice Advocates was looking for a way to improve their client communication and support. With a small team and a large client base, they were struggling to respond to client inquiries and complaints in a timely manner.
Using Deskhero, Justice Advocates was able to leverage AI to automate their ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has significantly improved their response time and accuracy.
Deskhero's AI also enhances the search results, making it easier for the team to find relevant information quickly. The user groups feature allows the team to collaborate and share information, improving their efficiency and productivity.
The knowledge base feature has been particularly useful in providing clients with self-help options. By generating articles from word, powerpoint, pdf files, it has reduced the number of tickets and allowed the team to focus on more complex issues.
In conclusion, Deskhero's advanced AI capabilities have greatly improved Justice Advocates' client communication and support, leading to increased client satisfaction and efficiency.
How does Deskhero's AI improve response time and accuracy?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This automation speeds up response times and improves accuracy by ensuring that replies are based on relevant information.
How does the user groups feature improve efficiency?
The user groups feature in Deskhero allows teams to collaborate and share information. This improves efficiency by enabling teams to work together on tickets and share knowledge and resources.
How does the knowledge base feature reduce the number of tickets?
The knowledge base feature in Deskhero generates articles from word, powerpoint, pdf files. These articles provide clients with self-help options, reducing the number of tickets and allowing the support team to focus on more complex issues.
* This article provides an example of how a fictive company in the Advocacy Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
