Rights Defenders was facing challenges in managing their global client support. With clients from different time zones and languages, they needed a solution that could provide timely and accurate responses.
With Deskhero, Rights Defenders was able to leverage AI to automate their ticket management. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has greatly improved their response time and accuracy, regardless of the client's location or language.
Deskhero's AI also enhances the search results, making it easier for the team to find relevant information quickly. The custom email domains feature has allowed them to manage client communication more effectively, improving their workflow and productivity.
The knowledge base feature, which generates articles from word, powerpoint, pdf files, has been instrumental in providing clients with self-help options. This has reduced the number of tickets and allowed the team to focus on more complex issues.
In summary, Deskhero's advanced AI capabilities have greatly improved Rights Defenders' support efficiency and client satisfaction, making it an invaluable tool for their global operations.
How does Deskhero's AI handle different languages?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. It can handle different languages by using the relevant content from these sources, ensuring accurate responses regardless of the client's language.
How does the custom email domains feature improve client communication?
The custom email domains feature in Deskhero allows organizations to manage client communication more effectively. It enables them to categorize and prioritize emails, improving their workflow and productivity.
How does the knowledge base feature help in managing global operations?
The knowledge base feature in Deskhero generates articles from word, powerpoint, pdf files. These articles provide clients with self-help options, reducing the number of tickets and allowing the support team to focus on more complex issues. This is particularly useful for managing global operations, where clients may be in different time zones.
* This article provides an example of how a fictive company in the Advocacy Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
