SupportLink receives numerous support tickets daily. Manually managing these tickets was challenging and often led to delays in responses. With Deskhero's AI-powered tickets management system, SupportLink can now efficiently manage the tickets and ensure timely responses.
Deskhero's AI uses OpenAI Embeddings to understand the context of each ticket. It then suggests the most appropriate reply based on the available knowledge base, which includes articles, policies, manuals, and presentations. This feature has not only improved the quality of responses but also reduced the response time.
SupportLink also uses Deskhero's AI to enhance the search results. The AI leverages the embeddings to improve the accuracy and relevance of the results, enabling the support staff to find the right information quickly.
Moreover, Deskhero's REST API has allowed SupportLink to integrate the platform with their existing systems. This integration has further improved the efficiency of their support services.
Overall, Deskhero's advanced AI capabilities have significantly enhanced SupportLink's customer support services. The platform has automated several tasks, allowing the staff to focus on more critical aspects of their work.
How does Deskhero's AI-powered tickets management system work?
Deskhero's AI uses OpenAI Embeddings to understand the context of each support ticket. It then suggests the most appropriate reply based on the available knowledge base. This system helps in managing the tickets efficiently and ensuring timely responses.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. It improves the accuracy and relevance of the results, making it easier for the support staff to find the right information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems seamlessly.
* This article provides an example of how a fictive company in the Advocacy and support services for vulnerable adults industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
