AdvocacyFirst has a comprehensive knowledge base that is critical for providing accurate and timely support. However, manually searching through this knowledge base was inefficient. With Deskhero's AI capabilities, AdvocacyFirst can now automatically generate relevant content from these resources using OpenAI Embeddings.
The AI also enhances the search results by leveraging the same embeddings. This feature has significantly improved the accuracy and relevance of search results, enabling AdvocacyFirst's helpdesk staff to find the right information quickly.
Moreover, Deskhero's AI uses the embeddings to suggest replies to helpdesk tickets. This feature has not only reduced the response time but also improved the quality of responses. The AI considers the context of the ticket and the available knowledge base to suggest the most appropriate reply.
With Deskhero's REST API, AdvocacyFirst has been able to integrate the platform with their existing systems seamlessly. This integration has further streamlined their operations and improved the overall efficiency of their helpdesk services.
Overall, Deskhero's advanced AI capabilities have enabled AdvocacyFirst to provide better helpdesk services. The platform has automated several tasks, freeing up the staff's time to focus on more critical aspects of their work.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. It improves the accuracy and relevance of the results, making it easier for the helpdesk staff to find the right information.
How does Deskhero's AI suggest replies to helpdesk tickets?
Deskhero's AI uses OpenAI Embeddings to understand the context of the helpdesk ticket and the available knowledge base. Based on this understanding, it suggests the most appropriate reply.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems seamlessly.
* This article provides an example of how a fictive company in the Advocacy and support services for vulnerable adults industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
