UnionVoice uses Deskhero's structured data lists and custom fields to sort and manage the wide range of inquiries and grievances they receive from their members. This system allows them to quickly identify and prioritize critical cases, ensuring that members in dire situations receive immediate help.
The union also takes advantage of Deskhero's custom email domains and user groups to uphold a professional image and ensure that all communications are correctly routed to the right department or individual.
With Deskhero's tickets management and kanban board, UnionVoice can efficiently track the progress of each case, from the initial inquiry to the final resolution. This ensures that no case is overlooked and that each member receives the support they require.
Deskhero's advanced AI capabilities play a key role in enhancing UnionVoice's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero is able to find relevant content and generate suggested replies. This not only reduces the response time but also ensures that the replies are accurate and useful.
Finally, UnionVoice uses Deskhero's comprehensive search bar and REST API to easily access and integrate their data with other platforms. This allows them to provide a seamless service to their members and collaborate effectively with other unions.
How does Deskhero's AI capabilities enhance UnionVoice's customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This reduces the response time and ensures that the replies are accurate and useful.
How does UnionVoice use Deskhero's custom email domains and user groups?
UnionVoice uses Deskhero's custom email domains to uphold a professional image. The user groups feature ensures that all communications are correctly routed to the right department or individual.
How does UnionVoice track the progress of each case?
UnionVoice uses Deskhero's tickets management and kanban board to track the progress of each case, from the initial inquiry to the final resolution.
* This article provides an example of how a fictive company in the Advocating for workers’ rights industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
