WorkerShield uses Deskhero's structured data lists and custom fields to categorize and manage the various inquiries and complaints they receive from their members. This allows them to quickly identify and prioritize urgent cases, ensuring that workers in critical situations receive immediate assistance.
The organization also makes use of Deskhero's custom email domains and user groups to maintain a professional image and ensure that all communications are properly routed to the correct department or individual.
With Deskhero's tickets management and kanban board, WorkerShield can effectively track the progress of each case, from the initial inquiry to the final resolution. This ensures that no case falls through the cracks and that each worker receives the support they need.
Deskhero's advanced AI capabilities play a crucial role in enhancing WorkerShield's customer support. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero is able to find relevant content and generate suggested replies. This not only speeds up the response time but also ensures that the replies are accurate and helpful.
Finally, WorkerShield uses Deskhero's comprehensive search bar and REST API to easily access and integrate their data with other platforms. This allows them to provide a seamless service to their members and collaborate effectively with other organizations.
How does Deskhero's AI capabilities enhance WorkerShield's customer support?
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content and generate suggested replies. This speeds up the response time and ensures that the replies are accurate and helpful.
How does WorkerShield use Deskhero's custom email domains and user groups?
WorkerShield uses Deskhero's custom email domains to maintain a professional image. The user groups feature ensures that all communications are properly routed to the correct department or individual.
How does WorkerShield track the progress of each case?
WorkerShield uses Deskhero's tickets management and kanban board to track the progress of each case, from the initial inquiry to the final resolution.
* This article provides an example of how a fictive company in the Advocating for workers’ rights industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
