LaborLobby uses Deskhero's structured data lists and custom fields to organize and manage the diverse issues brought forward by their constituents. This system allows them to swiftly identify and act on pressing matters, ensuring that laborers facing unfair practices receive prompt assistance.
The advocacy group utilizes Deskhero's custom email domains and user groups to maintain a cohesive brand image and ensure that all communications are directed to the appropriate team or individual.
With Deskhero's tickets management and kanban board, LaborLobby can effectively monitor the status of each case, from the initial complaint to the final resolution. This ensures that every concern is addressed and that each laborer receives the necessary support.
LaborLobby leverages Deskhero's advanced AI capabilities to enhance their helpdesk services. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded documents, and scraped website data, Deskhero can find relevant content and generate suggested responses. This not only accelerates the response time but also ensures that the responses are precise and beneficial.
Lastly, LaborLobby uses Deskhero's comprehensive search bar and REST API to effortlessly access and integrate their data with other platforms. This enables them to provide a seamless service to their constituents and collaborate effectively with other advocacy groups.
How does Deskhero's AI capabilities enhance LaborLobby's helpdesk services?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded documents, and scraped website data to find relevant content and generate suggested responses. This accelerates the response time and ensures that the responses are precise and beneficial.
How does LaborLobby use Deskhero's custom email domains and user groups?
LaborLobby uses Deskhero's custom email domains to maintain a cohesive brand image. The user groups feature ensures that all communications are directed to the appropriate team or individual.
How does LaborLobby track the progress of each case?
LaborLobby uses Deskhero's tickets management and kanban board to monitor the status of each case, from the initial complaint to the final resolution.
* This article provides an example of how a fictive company in the Advocating for workers’ rights industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
