SkyView Imagery receives numerous customer inquiries daily, ranging from booking requests to technical questions about drone operations. Previously, the company struggled with managing these requests efficiently. However, with Deskhero's ticket management feature, SkyView can now categorize, prioritize, and track all customer inquiries in one place. The AI capabilities also suggest replies based on previous tickets and knowledge base articles, significantly reducing response times.
The company also uses Deskhero's custom fields feature to collect specific information from customers when they submit a ticket. This data is then structured and analyzed by the AI to provide personalized responses. The AI also uses OpenAI Embeddings to find relevant content from uploaded files like policies, manuals, and presentations to enhance the responses.
SkyView has also benefited from Deskhero's knowledge base feature. The AI capabilities automatically generate articles from Word, PowerPoint, and PDF files, creating a comprehensive resource for both customers and support staff. The AI also enhances search results, making it easier for users to find the information they need.
With Deskhero's website scraping feature, SkyView can keep their knowledge base up-to-date with the latest industry news and trends. The AI capabilities analyze the scraped data and incorporate it into the suggested replies and search results.
Overall, Deskhero's advanced AI capabilities have enabled SkyView Imagery to provide a superior customer support experience. The platform's features have not only improved efficiency but also increased customer satisfaction.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities suggest replies based on previous tickets, knowledge base articles, and other relevant content. This significantly reduces the time needed to formulate responses, thereby improving response times.
How does the AI personalize responses?
The AI uses the information collected through custom fields when a ticket is submitted to provide personalized responses. It also uses OpenAI Embeddings to find relevant content from uploaded files to enhance the responses.
How does Deskhero keep the knowledge base up-to-date?
Deskhero's website scraping feature allows the platform to gather the latest industry news and trends. The AI capabilities analyze this data and incorporate it into the knowledge base, keeping it current and relevant.
* This article provides an example of how a fictive company in the Aerial and Drone Photography Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
