SkyLens Photography receives a large volume of customer inquiries daily, ranging from technical issues with their drones to questions about their photography packages. To manage these efficiently, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of each ticket, leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces response time and ensures customers receive accurate, relevant information.
SkyLens also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets. The AI capabilities further enhance this by identifying patterns and trends in the ticket data, enabling SkyLens to anticipate common issues and prepare solutions in advance.
The company has a comprehensive knowledge base, which is constantly updated with new articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities analyze these articles to enhance search results, making it easier for both customers and support staff to find the information they need.
Deskhero's REST API allows SkyLens to integrate the platform with their existing systems, ensuring a seamless workflow. The AI capabilities also assist in managing user groups, ensuring that tickets are assigned to the appropriate team members based on their expertise.
Finally, SkyLens uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest industry news and trends. The AI capabilities analyze this data to provide insights and recommendations, helping SkyLens stay ahead of the competition.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities analyze the content of each ticket and use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time it takes to respond to customer inquiries.
How does Deskhero's AI enhance the search functionality?
The AI capabilities of Deskhero analyze the content of the knowledge base articles to enhance search results. This makes it easier for both customers and support staff to find the information they need.
How does Deskhero's AI assist in managing user groups?
Deskhero's AI capabilities analyze ticket data to identify patterns and trends. This information is used to manage user groups, ensuring that tickets are assigned to the appropriate team members based on their expertise.
* This article provides an example of how a fictive company in the Aerial & Drone Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
