AeroCapture Imaging deals with a wide range of customer queries daily, from troubleshooting drone issues to inquiries about their imaging services. To handle these efficiently, they use Deskhero's ticket management system. Deskhero's AI capabilities analyze each ticket's content and use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing response times and improving customer satisfaction.
To categorize and prioritize tickets, AeroCapture uses Deskhero's custom fields and structured data lists. The AI capabilities of Deskhero enhance this by identifying patterns and trends in the ticket data, allowing AeroCapture to anticipate common problems and prepare solutions proactively.
AeroCapture maintains an extensive knowledge base, regularly updated with articles generated from Word, PowerPoint, and PDF files. Deskhero's AI capabilities analyze these articles to enhance search results, making it easier for customers and support staff to find the required information.
Deskhero's REST API enables AeroCapture to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities also aid in managing user groups, ensuring tickets are routed to the right team members based on their skills and expertise.
Lastly, AeroCapture uses Deskhero's website scraping feature to keep their knowledge base current with the latest industry developments. The AI capabilities analyze this data to provide insights and recommendations, helping AeroCapture stay competitive.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze each ticket's content and use OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This significantly reduces the time it takes to respond to customer inquiries.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI capabilities analyze the content of the knowledge base articles to enhance search results. This makes it easier for both customers and support staff to find the information they need.
How does Deskhero's AI help in managing user groups?
Deskhero's AI capabilities analyze ticket data to identify patterns and trends. This information is used to manage user groups, ensuring that tickets are assigned to the right team members based on their skills and expertise.
* This article provides an example of how a fictive company in the Aerial & Drone Photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
