SkyView Imaging receives numerous customer queries daily, ranging from booking inquiries to technical questions about their services. To manage these effectively, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response time.
The company also uses the custom fields feature to categorize tickets based on the nature of the query, making it easier for the support team to prioritize and address them. This structured approach, combined with AI-enhanced search results, ensures that no customer query goes unanswered.
SkyView Imaging has also found value in Deskhero's knowledge base feature. They upload their service manuals, policies, and presentations, which the AI then uses to generate relevant articles. This feature has not only reduced the workload of the support team but also provided customers with instant answers to their queries.
Furthermore, the company uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The AI analyzes the scraped data and updates the existing articles or creates new ones as needed.
Overall, SkyView Imaging has significantly improved its customer support efficiency by leveraging Deskhero's advanced AI capabilities.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses the same OpenAI embeddings to enhance search results. It analyzes the search query and returns the most relevant results from the knowledge base, previous tickets, and other sources.
Can Deskhero's AI update the knowledge base automatically?
Yes, Deskhero's AI can update the knowledge base automatically. It analyzes the data scraped from your website and updates the existing articles or creates new ones as needed.
* This article provides an example of how a fictive company in the Aerial Photography Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
