AeroCapture Solutions receives a wide variety of customer queries every day. To manage these efficiently, they use Deskhero's user groups feature to assign tickets to the right team members. The AI capabilities of Deskhero analyze the tickets and suggest the most appropriate team member to handle each one.
The company also uses the custom email domains feature to ensure that all customer queries reach the right place. The AI analyzes the incoming emails and categorizes them into tickets, making it easier for the support team to manage them.
AeroCapture Solutions has also found great value in Deskhero's knowledge base feature. They upload their service manuals, policies, and presentations, which the AI then uses to generate relevant articles. This feature has not only reduced the workload of the support team but also provided customers with instant answers to their queries.
Furthermore, the company uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The AI analyzes the scraped data and updates the existing articles or creates new ones as needed.
Overall, AeroCapture Solutions has significantly improved its helpdesk services by leveraging Deskhero's advanced AI capabilities.
How does Deskhero's AI suggest the most appropriate team member to handle each ticket?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the nature of each ticket. It then suggests the most appropriate team member based on their past performance and expertise.
How does Deskhero's AI categorize incoming emails into tickets?
The AI analyzes the content of the incoming emails and categorizes them into tickets based on the nature of the query. This makes it easier for the support team to manage them.
Can Deskhero's AI create new articles in the knowledge base?
Yes, Deskhero's AI can create new articles in the knowledge base. It analyzes the data scraped from your website and the files you upload, and creates new articles as needed.
* This article provides an example of how a fictive company in the Aerial Photography Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
