EagleEye Photography receives a multitude of customer queries every day. To manage these effectively, they use Deskhero's kanban board feature to visualize the workflow of their support team. The AI capabilities of Deskhero analyze the tickets and suggest the most efficient way to handle them, improving the overall workflow.
The company also uses the REST API feature to integrate Deskhero with their existing systems. This allows the AI to access more data and provide more accurate suggestions and search results.
EagleEye Photography has also found immense value in Deskhero's knowledge base feature. They upload their service manuals, policies, and presentations, which the AI then uses to generate relevant articles. This feature has not only reduced the workload of the support team but also provided customers with instant answers to their queries.
Furthermore, the company uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The AI analyzes the scraped data and updates the existing articles or creates new ones as needed.
Overall, EagleEye Photography has significantly improved its customer support operations by leveraging Deskhero's advanced AI capabilities.
How does Deskhero's AI improve the workflow of the support team?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to understand the nature of each ticket. It then suggests the most efficient way to handle them, improving the overall workflow.
How does Deskhero's REST API feature enhance the AI's capabilities?
The REST API feature allows Deskhero to integrate with your existing systems. This gives the AI access to more data, which it can use to provide more accurate suggestions and search results.
Can Deskhero's AI generate articles from uploaded files?
Yes, Deskhero's AI can generate articles from the files you upload. It analyzes the content of the files and generates relevant articles in the knowledge base.
* This article provides an example of how a fictive company in the Aerial Photography Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
