SkyView Imagery, with a large customer base, was struggling with managing customer queries and providing timely responses. They decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services.
The advanced AI capabilities of Deskhero allowed SkyView Imagery to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helped in finding relevant content which was then processed through OpenAI's ChatGPT to generate suggested replies.
Deskhero's AI capabilities also enhanced the search results, making it easier for the support team to find relevant information quickly. The platform's structured data lists, custom fields, and comprehensive search bar further streamlined the process.
With Deskhero, SkyView Imagery was able to improve their response time significantly. The AI-powered suggestions provided accurate and relevant responses, reducing the need for manual intervention and increasing the efficiency of the support team.
Overall, Deskhero's advanced AI capabilities transformed SkyView Imagery's customer support, leading to increased customer satisfaction and improved operational efficiency.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
How does Deskhero enhance search results?
Deskhero uses advanced AI to enhance search results. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, making it easier for the support team to find required information.
How has Deskhero improved SkyView Imagery's customer support?
With Deskhero, SkyView Imagery has been able to provide timely and accurate responses to customer queries. The AI-powered suggestions have reduced the need for manual intervention, increasing the efficiency of the support team and leading to increased customer satisfaction.
* This article provides an example of how a fictive company in the Aerial photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
