SkyView Imagery receives a high volume of customer queries regarding their services, pricing, and technical issues. The company uses Deskhero's ticket management system to effectively handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to generate suggested replies, significantly reducing the response time.
The company also utilizes Deskhero's custom fields and user groups features to categorize their customers and tailor their responses accordingly. This personalized approach improves customer satisfaction and retention.
Deskhero's comprehensive search bar, powered by AI, helps SkyView Imagery's support team quickly find relevant information from their knowledge base, uploaded files, and scraped website data. This feature reduces the time spent on searching for information and allows the team to focus more on resolving customer issues.
SkyView Imagery uses Deskhero's REST API to integrate the platform with their existing systems, providing a seamless experience for their support team. The AI capabilities of Deskhero also enhance the search results, making it easier for the team to find relevant information.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency and effectiveness of SkyView Imagery's customer support, leading to higher customer satisfaction and increased productivity.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI analyzes previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the time spent on crafting responses, thereby improving the response time.
How does Deskhero's comprehensive search bar work?
Deskhero's search bar is powered by AI, which uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This makes searching for information quick and efficient.
How does Deskhero's REST API benefit SkyView Imagery?
Deskhero's REST API allows SkyView Imagery to integrate the platform with their existing systems, providing a seamless experience for their support team. This integration also enables the team to leverage Deskhero's AI capabilities in their existing systems.
* This article provides an example of how a fictive company in the Aerial photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
