CloudShot Photography deals with a multitude of customer queries related to their services, equipment, and scheduling. They utilize Deskhero's ticket management system to effectively manage these queries. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, drastically reducing the time required to respond to customers.
The company also employs Deskhero's custom fields and user groups features to classify their customers and provide tailored responses. This strategy has led to a significant improvement in their customer satisfaction levels.
Deskhero's AI-powered comprehensive search bar enables CloudShot Photography's support team to rapidly find relevant information from their knowledge base, uploaded files, and scraped website data. This feature eliminates the need for time-consuming manual searches, enhancing productivity.
CloudShot Photography integrates Deskhero with their existing systems using the platform's REST API. This integration ensures a seamless experience for their support team and allows them to fully harness Deskhero's AI capabilities.
In summary, Deskhero's advanced AI capabilities have greatly enhanced the efficiency and effectiveness of CloudShot Photography's customer support, leading to increased customer satisfaction and better resource utilization.
How does Deskhero's AI capabilities improve CloudShot Photography's customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, reducing the time required to respond to customers. The AI-powered search bar also helps the support team rapidly find relevant information, enhancing productivity.
How does CloudShot Photography use Deskhero's custom fields and user groups features?
CloudShot Photography uses Deskhero's custom fields and user groups features to classify their customers. This allows them to provide tailored responses, improving customer satisfaction.
How does Deskhero's REST API benefit CloudShot Photography?
Deskhero's REST API allows CloudShot Photography to integrate the platform with their existing systems. This ensures a seamless experience for their support team and allows them to fully harness Deskhero's AI capabilities.
* This article provides an example of how a fictive company in the Aerial photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
