CloudScape Photography, facing challenges in maintaining an up-to-date and comprehensive knowledge base, decided to implement Deskhero, a SaaS platform designed for customer support and helpdesk services.
Deskhero's advanced AI capabilities allowed CloudScape Photography to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This helped in finding relevant content which was then processed through OpenAI's ChatGPT to generate new knowledge base articles.
The AI capabilities also enhanced the search results within the knowledge base, making it easier for the support team and customers to find relevant information quickly. The platform's structured data lists, custom fields, and comprehensive search bar further streamlined the process.
With Deskhero, CloudScape Photography was able to maintain an up-to-date and comprehensive knowledge base. The AI-powered suggestions provided accurate and relevant content, reducing the need for manual intervention and increasing the efficiency of the support team.
Overall, Deskhero's advanced AI capabilities transformed CloudScape Photography's knowledge base, leading to improved customer support and increased operational efficiency.
How does Deskhero's AI capabilities improve the knowledge base?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate new knowledge base articles, keeping the knowledge base up-to-date and comprehensive.
How does Deskhero enhance search results within the knowledge base?
Deskhero uses advanced AI to enhance search results within the knowledge base. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content, making it easier for the support team and customers to find required information.
How has Deskhero improved CloudScape Photography's customer support?
With Deskhero, CloudScape Photography has been able to maintain an up-to-date and comprehensive knowledge base, providing accurate and relevant information to customers. The AI-powered suggestions have reduced the need for manual intervention, increasing the efficiency of the support team and leading to improved customer support.
* This article provides an example of how a fictive company in the Aerial photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
