AeroCapture Studios receives numerous customer queries about their photography packages, drone technology, and booking procedures. They use Deskhero's ticket management system to efficiently handle these queries. Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, greatly reducing the time taken to respond to customers.
The company also uses Deskhero's custom fields and user groups features to segment their customers and provide personalized responses. This approach has significantly improved their customer satisfaction rates.
Deskhero's AI-powered comprehensive search bar allows AeroCapture Studios' support team to quickly find relevant information from their knowledge base, uploaded files, and scraped website data. This feature eliminates the need for manual searches, saving time and improving productivity.
AeroCapture Studios integrates Deskhero with their existing systems using the platform's REST API. This integration provides a seamless experience for their support team and allows them to fully utilize Deskhero's AI capabilities.
In conclusion, Deskhero's advanced AI capabilities have greatly improved the efficiency and effectiveness of AeroCapture Studios' customer support, resulting in higher customer satisfaction and better resource management.
How does Deskhero's AI capabilities enhance AeroCapture Studios' customer support?
Deskhero's AI capabilities analyze previous tickets and knowledge base articles to generate suggested replies, reducing the time taken to respond to customers. The AI-powered search bar also helps the support team quickly find relevant information, improving productivity.
How does AeroCapture Studios use Deskhero's custom fields and user groups features?
AeroCapture Studios uses Deskhero's custom fields and user groups features to segment their customers. This allows them to provide personalized responses, improving customer satisfaction.
How does Deskhero's REST API benefit AeroCapture Studios?
Deskhero's REST API allows AeroCapture Studios to integrate the platform with their existing systems. This provides a seamless experience for their support team and allows them to fully utilize Deskhero's AI capabilities.
* This article provides an example of how a fictive company in the Aerial photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
