AeroCapture Studios, dealing with a high volume of customer queries, needed a robust system for efficient ticket management. They turned to Deskhero, a SaaS platform designed specifically for customer support and helpdesk services.
Deskhero's advanced AI capabilities allowed AeroCapture Studios to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content was then processed through OpenAI's ChatGPT to generate suggested replies, improving the efficiency of ticket management.
The AI-powered kanban board provided a visual overview of the tickets, making it easier for the support team to prioritize and manage them. The custom fields and user groups further streamlined the ticket management process.
With Deskhero, AeroCapture Studios was able to reduce the backlog of tickets and improve their response time. The AI-powered suggestions provided accurate and relevant responses, reducing the need for manual intervention.
Overall, Deskhero's advanced AI capabilities revolutionized AeroCapture Studios' ticket management process, leading to improved customer support and increased operational efficiency.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities leverage OpenAI Embeddings from various sources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies, improving the efficiency of ticket management. The AI-powered kanban board also provides a visual overview of the tickets, making it easier to manage them.
How has Deskhero improved AeroCapture Studios' customer support?
With Deskhero, AeroCapture Studios has been able to reduce the backlog of tickets and improve their response time. The AI-powered suggestions provide accurate and relevant responses, reducing the need for manual intervention and leading to improved customer support.
How does Deskhero use AI to generate suggested replies?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This content is then processed through OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Aerial photography industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
