AeroMapping Inc. receives a high volume of customer queries and requests daily. They use Deskhero's user groups and tickets management feature to organize these requests and assign them to the appropriate teams. Deskhero's AI capabilities analyze the tickets and use OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies, reducing the workload of the support team.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize their tickets. This helps them manage their workload effectively and ensures that critical issues are addressed promptly.
AeroMapping Inc. also uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero automatically generate knowledge base articles from word, powerpoint, pdf files, which not only saves time but also ensures that the information is accurate and up-to-date.
Deskhero's website scraping feature allows AeroMapping Inc. to gather relevant information from their website and other online sources. The AI capabilities of Deskhero analyze this data and enhance the search results, making it easier for customers to find the information they need.
Finally, AeroMapping Inc. uses Deskhero's REST API to integrate their helpdesk system with other business applications. This provides a seamless experience for their customers and improves the efficiency of their operations.
How does Deskhero's AI capabilities improve the efficiency of helpdesk services?
Deskhero's AI capabilities analyze the tickets and use OpenAI Embeddings from previous tickets and knowledge base articles to suggest replies. This reduces the workload of the support team and improves the response time.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature automatically generates articles from word, powerpoint, pdf files. The AI capabilities of Deskhero ensure that the information is accurate and up-to-date.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature gathers relevant information from your website and other online sources. The AI capabilities of Deskhero analyze this data and enhance the search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Aerial Survey and Mapping Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
