SkyView Surveys receives numerous queries related to their services, pricing, and technical issues. They use Deskhero's tickets management feature to handle these requests efficiently. The AI capabilities of Deskhero analyze the content of the tickets, using OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This significantly reduces the response time and improves the quality of customer service.
With Deskhero's custom fields and structured data lists, SkyView Surveys can categorize and prioritize their tickets based on their urgency and importance. This helps them to manage their workload effectively and ensure that critical issues are addressed promptly.
SkyView Surveys also uses Deskhero's knowledge base feature to provide self-service options to their customers. The AI capabilities of Deskhero automatically generate knowledge base articles from uploaded files like policies, manuals, and presentations. This not only saves time but also ensures that the information is accurate and up-to-date.
Deskhero's website scraping feature allows SkyView Surveys to gather relevant information from their website and other online sources. The AI capabilities of Deskhero analyze this data and enhance the search results, making it easier for customers to find the information they need.
Finally, SkyView Surveys uses Deskhero's REST API to integrate their customer support system with other business applications. This provides a seamless experience for their customers and improves the efficiency of their operations.
How does Deskhero's AI capabilities improve the quality of customer service?
Deskhero's AI capabilities analyze the content of the tickets and use OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies. This not only reduces the response time but also ensures that the replies are accurate and relevant.
How does Deskhero's knowledge base feature work?
Deskhero's knowledge base feature automatically generates articles from uploaded files like policies, manuals, and presentations. The AI capabilities of Deskhero ensure that the information is accurate and up-to-date.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature gathers relevant information from your website and other online sources. The AI capabilities of Deskhero analyze this data and enhance the search results, making it easier for customers to find the information they need.
* This article provides an example of how a fictive company in the Aerial Survey and Mapping Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
