AeroDance Studios has a large customer base spread across multiple locations. Managing customer queries, complaints, and requests was becoming increasingly challenging. They needed a solution that could streamline their customer support, reduce response times, and improve customer satisfaction.
With Deskhero, AeroDance Studios was able to structure their customer data, manage tickets efficiently, and leverage the knowledge base for quick resolution of common issues. The custom fields and user groups allowed them to categorize their customers and queries effectively.
The advanced AI capabilities of Deskhero were a game-changer for AeroDance Studios. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content was then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Furthermore, the AI-enhanced search results helped the customer support team quickly find relevant information and solutions. This not only improved the efficiency of the team but also increased customer satisfaction as issues were resolved faster.
Overall, Deskhero's advanced AI capabilities have transformed the customer support process at AeroDance Studios, making it more efficient, effective, and customer-friendly.
How has Deskhero improved the efficiency of customer support at AeroDance Studios?
Deskhero's advanced AI capabilities have significantly improved the efficiency of customer support at AeroDance Studios. The AI uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other sources. This content is used to generate suggested replies, reducing response times. The AI-enhanced search also helps the team find relevant information faster.
How does Deskhero help in managing customer data at AeroDance Studios?
Deskhero allows AeroDance Studios to structure their customer data using custom fields. It also enables them to create user groups for effective categorization of customers and queries. This makes it easier to manage customer data and handle customer queries.
How has Deskhero improved customer satisfaction at AeroDance Studios?
Deskhero has improved customer satisfaction at AeroDance Studios by reducing response times and resolving issues faster. The AI generates suggested replies, which speeds up the response process. The AI-enhanced search also helps the team find solutions faster, leading to quicker resolution of issues.
* This article provides an example of how a fictive company in the Aerobics/dance studios industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
