Skyward Instruments deals with a high volume of customer support tickets daily. With Deskhero's structured data lists and ticket management system, the company can efficiently organize, track, and respond to these tickets. The user groups feature allows the company to assign tickets to specific teams or individuals, ensuring that the right expertise is applied to each issue.
The AI capabilities of Deskhero play a crucial role in managing Skyward Instruments' extensive knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and other resources, the AI can quickly find relevant content. This feature drastically cuts down the time spent on searching for information and leads to quicker resolution of customer queries.
Deskhero's AI also generates suggested replies based on the relevant content found. This not only accelerates the response time but also ensures that the responses are accurate and comprehensive. For simpler queries, the AI can provide responses autonomously, freeing up the support team to tackle more complex issues.
The custom email domains feature of Deskhero allows Skyward Instruments to maintain a consistent brand image in their communication. It also makes it easier for customers to recognize and trust the emails from the company's support team.
Lastly, the REST API of Deskhero enables Skyward Instruments to integrate the platform with their existing systems. This integration centralizes all customer support processes, further boosting efficiency.
How does Deskhero's AI improve search results?
Deskhero's AI improves search results by using OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This enhances the accuracy and relevance of the search results.
Can Deskhero's AI generate replies to customer queries?
Yes, Deskhero's AI can generate suggested replies based on the relevant content found. For simpler queries, the AI can even provide responses autonomously.
Can Deskhero be customized to match the company's brand image?
Yes, with the custom email domains feature, companies can maintain a consistent brand image in their communication.
* This article provides an example of how a fictive company in the Aeronautical Instrumentation System Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
