JetFix Engineering handles a large number of support tickets daily. With Deskhero's ticket management system and Kanban board, the company can efficiently manage these tickets. The visual overview provided by the Kanban board helps in better task management and ensures timely resolution of issues.
Deskhero's AI capabilities are key in managing JetFix Engineering's extensive knowledge base. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This feature significantly reduces the time spent on searching for information and enables faster resolution of customer queries.
Deskhero's AI also generates suggested replies based on the relevant content found. This not only speeds up the response time but also ensures that the responses are accurate and comprehensive. The AI can handle simple queries autonomously, allowing the support team to focus on more complex issues.
With the custom fields feature, JetFix Engineering can tailor the platform to their specific needs. They can create custom fields for specific types of queries or issues, making it easier to categorize and manage tickets.
Finally, the REST API of Deskhero allows JetFix Engineering to integrate the platform with their existing systems. This seamless integration ensures that all customer support processes are centralized, further enhancing efficiency.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. It then uses this content to generate suggested replies and enhance search results.
Can Deskhero's AI handle customer queries autonomously?
Yes, Deskhero's AI can handle simple queries autonomously. This allows the support team to focus on more complex issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero has a REST API that allows it to be integrated with existing systems. This ensures that all customer support processes are centralized.
* This article provides an example of how a fictive company in the Aeronautical Instrumentation System Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
