AeroTech Solutions receives hundreds of support tickets daily, ranging from simple queries to complex technical issues. With Deskhero's ticket management system, the company can efficiently categorize, prioritize, and respond to these tickets. The Kanban board feature provides a visual overview of all ongoing tickets, enabling better task management.
The AI capabilities of Deskhero are instrumental in handling the vast knowledge base of AeroTech Solutions. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This feature significantly reduces the time spent on searching for information and enables faster resolution of customer queries.
Deskhero's AI also generates suggested replies based on the relevant content found. This feature not only speeds up the response time but also ensures that the responses are accurate and comprehensive. The AI can handle simple queries autonomously, allowing the support team to focus on more complex issues.
With the custom fields feature, AeroTech Solutions can tailor the platform to their specific needs. They can create custom fields for specific types of queries or issues, making it easier to categorize and manage tickets.
Finally, the REST API of Deskhero allows AeroTech Solutions to integrate the platform with their existing systems. This seamless integration ensures that all customer support processes are centralized, further enhancing efficiency.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. It then uses this content to generate suggested replies and enhance search results.
Can Deskhero's AI handle customer queries autonomously?
Yes, Deskhero's AI can handle simple queries autonomously. This allows the support team to focus on more complex issues.
Can Deskhero be integrated with existing systems?
Yes, Deskhero has a REST API that allows it to be integrated with existing systems. This ensures that all customer support processes are centralized.
* This article provides an example of how a fictive company in the Aeronautical Instrumentation System Repairs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
