Skyward Engineering uses Deskhero's AI capabilities to handle their customer queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, helping the support team provide quick and accurate responses.
The AI also improves the search functionality within the platform. When a customer submits a query, the AI uses the embedded data to provide the most relevant information. This helps in providing quick solutions and ensures that the customers receive comprehensive responses.
Deskhero's AI also assists in ticket management. It analyses the tickets and categorizes them based on their urgency and complexity. This helps the support team prioritize their tasks and manage their workload effectively.
Skyward Engineering also uses Deskhero's AI to maintain their knowledge base. The AI uses the data from the tickets, uploaded files, and scraped website data to identify gaps in the knowledge base and suggest updates. This ensures that the knowledge base is always current and accurate.
By using Deskhero's AI capabilities, Skyward Engineering has been able to enhance their helpdesk services, improve their customer support efficiency, and increase customer satisfaction.
How does Deskhero's AI assist in handling customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, helping the support team provide quick and accurate responses.
How does Deskhero's AI improve the search functionality?
When a customer submits a query, Deskhero's AI uses the embedded data to provide the most relevant information. This helps in providing quick solutions and ensures that the customers receive comprehensive responses.
How does Deskhero's AI assist in maintaining the knowledge base?
Deskhero's AI uses the data from the tickets, uploaded files, and scraped website data to identify gaps in the knowledge base and suggest updates. This ensures that the knowledge base is always current and accurate.
* This article provides an example of how a fictive company in the Aerospace/Aeronautical Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
