Orbit Dynamics uses Deskhero's AI capabilities to manage their customer queries. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, reducing the response time and improving customer satisfaction.
The AI also enhances the search results within the platform. When a customer submits a query, the AI uses the embedded data to provide the most relevant information. This not only helps in providing quick solutions but also ensures that the customers receive accurate and comprehensive responses.
Deskhero's AI also helps in managing tickets at Orbit Dynamics. The AI analyses the tickets and categorizes them based on their urgency and complexity. This helps the support team prioritize their tasks and manage their workload effectively.
Orbit Dynamics also uses Deskhero's AI to maintain their knowledge base. The AI uses the data from the tickets, uploaded files, and scraped website data to identify gaps in the knowledge base and suggest updates. This ensures that the knowledge base is always up-to-date and provides accurate information.
By leveraging Deskhero's AI capabilities, Orbit Dynamics has been able to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing customer queries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies, reducing the response time and improving customer satisfaction.
How does Deskhero's AI enhance the search results?
When a customer submits a query, Deskhero's AI uses the embedded data to provide the most relevant information. This not only helps in providing quick solutions but also ensures that the customers receive accurate and comprehensive responses.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI uses the data from the tickets, uploaded files, and scraped website data to identify gaps in the knowledge base and suggest updates. This ensures that the knowledge base is always up-to-date and provides accurate information.
* This article provides an example of how a fictive company in the Aerospace/Aeronautical Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
