AeroTech Solutions uses Deskhero's AI capabilities to manage their complex and technical customer queries. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time and improving customer satisfaction.
Deskhero's AI also enhances the search results within the platform. When a customer submits a query, the AI uses the embedded data to provide the most relevant information. This not only helps in providing quick solutions but also ensures that the customers receive accurate and comprehensive responses.
The company also uses Deskhero's AI to manage their tickets more efficiently. The AI analyses the tickets and categorizes them based on their urgency and complexity. This helps the support team prioritize their tasks and manage their workload effectively.
Deskhero's AI also helps in maintaining and updating AeroTech's knowledge base. It uses the data from the tickets, uploaded files, and scraped website data to identify gaps in the knowledge base and suggest updates. This ensures that the knowledge base is always up-to-date and provides accurate information.
By leveraging Deskhero's AI capabilities, AeroTech Solutions has been able to improve their customer support efficiency, reduce response times, and enhance customer satisfaction.
How does Deskhero's AI help in managing tickets?
Deskhero's AI analyses the tickets and categorizes them based on their urgency and complexity. This helps the support team prioritize their tasks and manage their workload effectively.
How does Deskhero's AI enhance the search results?
When a customer submits a query, Deskhero's AI uses the embedded data to provide the most relevant information. This not only helps in providing quick solutions but also ensures that the customers receive accurate and comprehensive responses.
How does Deskhero's AI help in maintaining the knowledge base?
Deskhero's AI uses the data from the tickets, uploaded files, and scraped website data to identify gaps in the knowledge base and suggest updates. This ensures that the knowledge base is always up-to-date and provides accurate information.
* This article provides an example of how a fictive company in the Aerospace/Aeronautical Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
