AeroDynamics Inc. deals with a high volume of customer queries daily, ranging from technical issues to specific product inquiries. Managing these tickets was a significant challenge until they implemented Deskhero. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest relevant responses, significantly reducing response time and improving customer satisfaction.
With Deskhero, AeroDynamics Inc. has been able to structure their data lists effectively, categorize user groups, and manage custom fields and email domains. This has led to a more organized and efficient customer service process.
The AI-powered comprehensive search bar has also been a game-changer for AeroDynamics Inc. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results, making it easier for the support team to find relevant information quickly.
Deskhero's website scraping feature has proved invaluable for AeroDynamics Inc. The company can now easily update their knowledge base by scraping data from various online sources, including their own website. This feature, combined with the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files, has significantly improved the company's self-service options.
Lastly, the REST API provided by Deskhero allows AeroDynamics Inc. to integrate the platform with their existing systems, ensuring seamless operations. The company has reported increased efficiency and higher customer satisfaction since implementing Deskhero.
How does Deskhero's AI capabilities improve AeroDynamics Inc.'s ticket management system?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest relevant responses to new tickets. This reduces response time and improves the overall efficiency of the ticket management system.
How does the AI-powered comprehensive search bar work?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results. This allows the support team to find relevant information quickly.
What benefits does the website scraping feature provide?
The website scraping feature allows AeroDynamics Inc. to easily update their knowledge base by scraping data from various online sources. This improves the company's self-service options and keeps the knowledge base up-to-date.
* This article provides an example of how a fictive company in the Aerospace/Aviation Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
