AeroTech Dynamics has a vast knowledge base, including technical manuals, policy documents, and troubleshooting guides. However, finding relevant information was a time-consuming task for the support team. With Deskhero's AI capabilities, AeroTech has been able to leverage OpenAI Embeddings to find relevant content quickly from previous tickets, knowledge base articles, and uploaded files.
Deskhero's AI also generates suggested replies based on the context of the customer query. This feature has reduced the response time and improved the quality of support provided by AeroTech. The support team can now handle more tickets in less time, improving their productivity.
Another significant benefit of using Deskhero is its website scraping feature. AeroTech's website contains a wealth of information that can be useful for resolving customer queries. Deskhero scrapes this data and uses it to enhance search results and generate suggested replies.
Deskhero's comprehensive search bar has made it easier for AeroTech's support team to find relevant information. The search results are enhanced by OpenAI's ChatGPT, which uses the embeddings from the knowledge base, previous tickets, and scraped website data.
Finally, AeroTech has been able to customize Deskhero to fit its needs. The platform's custom fields, user groups, and custom email domains have made it easier for AeroTech to manage its support services.
How does Deskhero's AI improve the efficiency of AeroTech's support team?
Deskhero's AI improves efficiency by quickly finding relevant content from the knowledge base, previous tickets, and uploaded files. It also generates suggested replies, reducing response time. The AI-enhanced search results also make it easier for the support team to find information.
How does Deskhero use AeroTech's website data?
Deskhero scrapes AeroTech's website data and uses it to enhance search results and generate suggested replies. This feature helps the support team to resolve customer queries more effectively.
Can AeroTech customize Deskhero to fit its needs?
Yes, Deskhero offers features like custom fields, user groups, and custom email domains that allow AeroTech to customize the platform according to its needs.
* This article provides an example of how a fictive company in the Aerospace/Aviation Technology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
