OrbitTech Solutions deals with complex space technology products. Providing effective customer support for such products is challenging. Deskhero's advanced AI capabilities have made this task easier for OrbitTech.
With Deskhero, OrbitTech's support team can leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This feature has helped the team to anticipate common issues and provide solutions proactively.
The AI of Deskhero also generates suggested replies based on the context of the customer query. This feature has improved the quality of the support provided by OrbitTech. The support team can now handle more tickets efficiently and proactively.
Deskhero's website scraping feature has been particularly useful for OrbitTech. The platform scrapes OrbitTech's website data and uses it to enhance search results and generate suggested replies. This feature has enabled the support team to provide more accurate and timely support.
Finally, OrbitTech has been able to customize Deskhero to fit its needs. The platform's custom fields, user groups, and custom email domains have made it easier for OrbitTech to manage its support services.
How does Deskhero's AI help OrbitTech provide proactive support?
Deskhero's AI helps OrbitTech provide proactive support by quickly finding relevant content from previous tickets, knowledge base articles, and uploaded files. This feature enables the support team to anticipate common issues and provide solutions before they become problems.
How does Deskhero use OrbitTech's website data?
Deskhero scrapes OrbitTech's website data and uses it to enhance search results and generate suggested replies. This feature helps the support team to provide more accurate and timely support.
Can OrbitTech customize Deskhero to fit its needs?
Yes, Deskhero offers features like custom fields, user groups, and custom email domains that allow OrbitTech to customize the platform according to its needs.
* This article provides an example of how a fictive company in the Aerospace/Aviation Technology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
