Skyward Innovations receives a high volume of support tickets daily. Managing these tickets was a daunting task until they implemented Deskhero. The platform's advanced AI capabilities have streamlined the ticket management process.
With Deskhero, Skyward's support team can leverage OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files. This feature has significantly reduced the time taken to resolve tickets, improving customer satisfaction.
The AI of Deskhero also generates suggested replies based on the context of the customer query. This feature has not only reduced the response time but also improved the quality of the replies. The support team can now handle more tickets efficiently.
Deskhero's Kanban board has made it easier for Skyward to track and manage tickets. The support team can see the status of each ticket at a glance, making it easier to prioritize tasks.
Finally, Skyward has been able to customize Deskhero to fit its needs. The platform's custom fields, user groups, and custom email domains have made it easier for Skyward to manage its support services.
How does Deskhero's AI improve the ticket management process at Skyward Innovations?
Deskhero's AI improves the ticket management process by quickly finding relevant content from previous tickets, knowledge base articles, and uploaded files. It also generates suggested replies, reducing the time taken to resolve tickets.
How does Deskhero's Kanban board help Skyward Innovations?
Deskhero's Kanban board provides a visual representation of the tickets, making it easier for Skyward's support team to track and manage them. The team can see the status of each ticket at a glance, helping them prioritize tasks.
Can Skyward Innovations customize Deskhero to fit its needs?
Yes, Deskhero offers features like custom fields, user groups, and custom email domains that allow Skyward to customize the platform according to its needs.
* This article provides an example of how a fictive company in the Aerospace/Aviation Technology industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
