AeroTech Solutions receives hundreds of customer queries daily, ranging from technical issues to product inquiries. Managing these tickets manually was time-consuming and inefficient. With Deskhero's ticket management feature, AeroTech can now efficiently categorize, prioritize, and track all customer tickets in real-time.
Deskhero's advanced AI capabilities have been instrumental in enhancing AeroTech's customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the response time.
Additionally, Deskhero's AI capabilities have improved the search results within AeroTech's knowledge base. By using AI to analyze the content of the knowledge base, the platform provides more accurate and relevant search results, making it easier for customers to find the information they need.
AeroTech also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that customers always have access to the most current information.
Overall, Deskhero's advanced AI capabilities have transformed AeroTech's customer support services, improving efficiency, reducing response times, and enhancing customer satisfaction.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time taken to respond to tickets.
How does Deskhero enhance search results within the knowledge base?
Deskhero's AI analyzes the content within the knowledge base to provide more accurate and relevant search results. This makes it easier for customers to find the information they need.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information. The AI then analyzes this data and updates the knowledge base accordingly, ensuring that customers always have access to the most current information.
* This article provides an example of how a fictive company in the Aerospace Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
