Skyward Innovations receives a multitude of customer queries each day. Prior to using Deskhero, managing these queries was a manual and time-consuming process. Now, with Deskhero's ticket management feature, Skyward can efficiently categorize, prioritize, and track all customer tickets in real-time.
Deskhero's advanced AI capabilities have been a game-changer for Skyward. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time taken to respond to customer queries.
Furthermore, Deskhero's AI capabilities have significantly improved the search results within Skyward's knowledge base. By analyzing the content of the knowledge base, the AI provides more accurate and relevant search results, making it easier for customers to find the information they need.
Skyward also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest industry news and information. The AI analyzes the scraped data and updates the knowledge base accordingly, ensuring that customers always have access to the most current and relevant information.
Overall, Deskhero's advanced AI capabilities have revolutionized Skyward's customer service operations, improving efficiency, reducing response times, and enhancing customer satisfaction.
How does Deskhero's AI improve the efficiency of ticket management?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, drastically reducing the time taken to respond to tickets.
How does Deskhero enhance search results within the knowledge base?
Deskhero's AI analyzes the content within the knowledge base to provide more accurate and relevant search results. This makes it easier for customers to find the information they need.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest industry news and information. The AI then analyzes this data and updates the knowledge base accordingly, ensuring that customers always have access to the most current and relevant information.
* This article provides an example of how a fictive company in the Aerospace Engineering industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
