Skyward Manufacturing has a vast knowledge base consisting of articles, manuals, policies, and presentations. They use Deskhero's AI capabilities to manage this knowledge base effectively and make it easily accessible to their customer support team.
The AI uses OpenAI Embeddings to process the data from the knowledge base and generate structured data lists. This has made it easier for the support team to find relevant information quickly and efficiently.
Deskhero's AI also generates knowledge base articles from Word, PowerPoint, and PDF files. This has significantly increased the amount of information available in the knowledge base and improved its quality.
The AI-enhanced search bar has made it easier for the support team to find relevant information. The AI understands the context of the search query and finds the most relevant information from the knowledge base.
Overall, Deskhero's AI capabilities have significantly improved the quality and accessibility of Skyward Manufacturing's knowledge base, leading to improved customer support.
How does Deskhero's AI manage the knowledge base?
The AI uses OpenAI Embeddings to process the data from the knowledge base and generate structured data lists. This makes it easier to find relevant information quickly and efficiently.
How does Deskhero's AI generate knowledge base articles?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This increases the amount of information available in the knowledge base and improves its quality.
How does the AI-enhanced search bar work?
The AI understands the context of the search query and finds the most relevant information from the knowledge base. This leads to more accurate and useful search results.
* This article provides an example of how a fictive company in the Aerospace Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
